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ELEARNING DEVELOPER *iNSTRUCTIONAL dESIGNER * HR PROFESSIONAL

Shannon Johnson

Problem Solver

Designer

Lifelong Learner

Instructional Solutions for Your Business!

Professional Skills

  • ADDIE
  • AGILE
  • BLOOM’S TAXONOMY
  • PROJECT MANAGEMENT
  • TIME MANAGEMENT
  • VIRTUAL TRAINING
  • REMOTE WORK

Technical Skills

  • CSS
  • GRAPHIC DESIGN
  • HTML
  • VIDEO & AUDIO EDITING
  • WEBSITE DESIGN

Learning Management Systems

  • BLACKBOARD
  • DESIRE2LEARN
  • HAIKU
  • MOODLE
  • SUMTOTAL SYSTEMS

Software Skills

  • ADOBE CREATIVE CLOUD
  • CAPTIVATE
  • STORYLINE
  • CAMTASIA
  • SNAGIT
  • MICROSOFT OFFICE
  • SHAREPOINT
  • GOTOMEETING
  • ZOOM
  • SALESFORCE
  • SALESFORCE KNOWLEDGE

Call Center Expertise

  • 5+ YEARS CALL CENTER INSTRUCTIONAL DESIGN
  • FINANCIAL SERVICES
  • HEALTHCARE SALES
  • DISTRIBUTION CENTER

Education

  • CITY UNIVERSITY OF SEATTLE (ED.D LEADERSHIP – IN PROGRESS)
  • UMUC – 18 CREDITS DISTANCE EDUCATION
  • BOISE STATE UNIVERSITY MASTER OF EDUCATIONAL TECHNOLOGY
  • PENN STATE UNIVERSITY BACHELOR OF ARTS LABOR STUDIES & EMPLOYMENT RELATIONS

Shannon was instrumental in getting the materials gathered for a difficult client project. She went out of her way to discover process steps the client was unwilling to share. By creating her own web page and actually using the tools the client was implementing she created classroom materials with little help from the client.  Thanks for being innovative in working through ZenDesk and Client materials.

Director Project Management, Process Improvement ~ First Data